FAQ (frequently asked questions)

Frequently Asked Questions (FAQ)

General questions

Chockies Group has made the choice not to charge you for the costs of your order such as the preparation of the package or packaging. The cost of processing an order being high, we decided to set up a minimum order of € 25 (excluding shipping and non-discount / discount / coupon if any). You can order multiple units of the same product or add to your cart more items to reach this amount. You have the choice between more than 3000 references on belgiastore.com - livraisonsurgele.com

What happens in case of out of stock of a product that I have already ordered?

Chockies Group is constantly updating its website to inform you of product availability. If despite our efforts, a product you ordered is out of stock, we will notify you immediately and refund the missing product.

Can I order fresh products in high heat in summer?

There are no problems ordering fresh products in hot weather, because these are kept in the fridge between 2°C and 4°C all the way to your home.

Can I order sensitive products (chocolates, etc.) in high heat in summer?

You can order sensitive products (chocolates, etc.) all year round on our site. But as you know, sensitive products don't really like heat... We therefore advise you to choose the services of ChronoFresh (France Métropole and Monaco only) or DPD Fresh (Belgium and Luxembourg) in order to guarantee traceability from the cold chain to your home. We remind you that if your products were to be affected by high temperatures during their delivery and you did not choose ChronoFresh from Chronopost for delivery (France Métropole and Monaco only) or DPD Fresh (Belgium and Luxembourg), Chockies Group will not may be held responsible.

What is DDM, DLUO, BBD, DLC?

All our food products include a "DDM", which means: Minimum Durability Date (formerly known as Best Before Date). Unlike a Limit of Consumption (DLC), which can be found on fresh products (meat, cream, ...), you can consume products with a DDM well after the date indicated, without any danger for your health ! If you want to know more, here is a very informative link on the different deadlines: Deadline-of-consumption-DLC-and-DDM

Consuming products with an outdated DDM is also a gesture of fight against food waste. We have always been very sensitive at Chockies Group! Find all our products with a short (or outdated) DDM, reduced in our "Anti-waste" category to the delight of your taste buds and your wallet ;-). The DDM (DLC) are indicated in the title of the product.

How can I pay for my order?

Chockies Group offers 3 ways to pay:

Multisafepay, 100% secure online payment with a credit card: Bancontact, CB, Visa, Mastercard, ...
Paypal, 100% secure online payment, please note that it is not necessary to have a Paypal account to make a payment.
Bank transfer (SEPA), our bank details are provided in the confirmation email of your order. Simply log in to your bank account through your bank and make the transfer. Do not forget to indicate your order number as payment reference.

Your order will be prepared and sent as soon as your payment is received.

Is it safe to pay online at Chockies Group's sites?

Our partners (Multisafepay and Paypal) use the most advanced technologies to protect your data. When you pay your order online, the transaction is made through a secure system (SSL and 3-D secure) encrypting your bank details, making them inaccessible to third parties. We never have access to your sensitive information such as your bank details or your passwords, ...

Will my personal data remain confidential?

Chockies Group makes a point of protecting your data. All information you share with us will remain strictly confidential. We assure you and guarantee that they will not be shared or sold to a third party. The only information we will ask you will be those allowing the processing of your order.

If you subscribe to the newsletter, please note that you can unsubscribe at any time by clicking on the corresponding link in each email.

I forgot my password, what should I do?

You can either reset your password via the registration page or contact us to change it.

Under no circumstances will Chockies Group give you your old password, as we do not have access to your password.

Shipping questions

How long is the order preparation time?

The order preparation time is 24 hours, however, it can sometimes take up to 72 hours depending on the stock.

For example if you order a large volume of the same product, it may take longer as we will have to order more at our supplier.

How long is the shipping time?

The shipping time depends on the carrier you have chosen, this shipping delay is mentioned next to the carrier you choose at checkout.

FAQ (frequently asked questions)

Frequently Asked Questions (FAQ)

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!!WARNING FRESH PRODUCTS END OF YEAR!!

Last departure for this year is December 18th!